FAQ
Frequently Asked Questions
Residential Cleaning
Do you offer recurring cleaning?
Yes. Weekly, biweekly, every-four-weeks, and selected customized schedules may be available.
What is included in standard cleaning?
The agreed scope can include accessible kitchen and bathroom surfaces, dusting, vacuuming, mopping, general resets, and trash removal.
What is deep cleaning?
Deep cleaning adds detailed work such as baseboards, trim, cabinet fronts, buildup, and accessible areas beneath furniture.
Do I need to be home?
Not necessarily. Access arrangements are confirmed after booking; do not share entry codes on the quote form.
Do you provide supplies?
Supply preferences are discussed during quote and booking review.
Do you clean homes with pets?
Please disclose pets and any related conditions before service.
Can I request the same cleaner?
We can note preferences, but a specific assignment is not guaranteed.
How do I prepare?
Please share priorities, areas not to clean, unusual conditions, and parking details before service.
Do you offer move-in and move-out cleaning?
Yes, with scope confirmed by photos or a walkthrough for large or heavily soiled properties.
How is pricing determined?
Pricing depends on the home, condition, frequency, requested work, travel, parking, pets, and add-ons.
Can I cancel or reschedule?
Contact Juniper as early as possible so options can be reviewed.
Do you offer one-time cleaning?
Yes.
Short-Term Rentals
Do you clean Airbnb and Vrbo properties?
Yes. Juniper serves hosts using Airbnb, Vrbo, and other furnished-rental channels; Juniper is not affiliated with those platforms.
Can you follow an existing checklist?
Yes, property-specific checklists are encouraged.
Do you make beds?
Bed making can be included when agreed and clean linens are supplied.
Do you provide completion photos?
Photos are available when included in the agreed service or requested.
Do you handle laundry?
Onsite laundry may be agreed; offsite laundry is separately quoted.
Do you report visible damage?
Juniper can document visible-condition observations, not professional inspections.
Can you restock supplies?
Yes, from onsite inventory or through approved purchasing arrangements.
Can you purchase products?
Yes, within the host’s approved purchasing limits.
How are purchases approved?
Hosts set brands, minimum quantities, automatic purchasing limits, and items requiring approval.
Can you serve multiple properties?
Yes, subject to location, scheduling, scope, and cleaner coverage.
Do you guarantee same-day coverage?
No. Last-minute requests may be considered, but coverage is not guaranteed.
How are access codes handled?
Access details are confirmed after acceptance; do not send them in a public quote form.
What is a guest-ready report?
An agreed completion update that may include photos, low-stock notices, and visible-condition observations.
General
Which areas do you serve?
Primary service areas include Germantown, Clarksburg, Gaithersburg, Rockville, Montgomery County, and Washington, D.C.; other locations are reviewed individually.
Do you serve Washington, D.C.?
Yes, subject to availability and service requirements.
Are you insured?
Please contact Juniper to request proof of insurance if it is available for the service being considered.
How can I request proof of insurance?
Contact Juniper by email or phone to discuss your request.
How do I request a quote?
Use the request-a-quote page and select the form matching your needs.
Which payment methods are accepted?
Payment details are confirmed during booking; no claim is made about any third-party payment provider.
Do you accept Stripe payments?
Contact Juniper to confirm current payment options. Juniper is not affiliated with Stripe.
When is payment due?
Payment timing is confirmed with the service agreement or booking.
Is a service agreement required?
Requirements depend on the service and scope.
How do I contact Juniper?
Call 240-207-1264 or email junipercleaningsolutions@gmail.com.
How do cleaners apply?
Use the Join Our Cleaning Team page.